--- title: Photos not online (do not upload to my inventory management system) description: My photos taken with Pixel Guru are not in my inventory management system. --- [Skip to content](https://info.pixelguru.com/knowledge/mise-en-ligne-de-vos-photos#main-content) - [English](https://info.pixelguru.com/knowledge/mise-en-ligne-de-vos-photos) - [Français - Canada](https://info.pixelguru.com/fr-ca/knowledge/les-photos-ne-supload-pas) English Show submenu for translations [Contact us](https://info.pixelguru.com/knowledge/kb-tickets/new?hsLang=en) [Customer Portal](https://info.pixelguru.com/tickets-view?hsLang=en) [![logo-pixel-guru-official-white-1](https://info.pixelguru.com/hs-fs/hubfs/logo-pixel-guru-official-white-1.png?width=208&height=50&name=logo-pixel-guru-official-white-1.png)](https://info.pixelguru.com/knowledge?hsLang=en) - [Troubleshoot](https://info.pixelguru.com/knowledge/support) - [Your Tickets](https://info.pixelguru.com/tickets-view) - [Quick Help](https://share.hsforms.com/1OjmC62QLQk6RA4kkwR9sOQ2bufb) Open main navigation Close main navigation - [Troubleshoot](https://info.pixelguru.com/knowledge/support) - [Your Tickets](https://info.pixelguru.com/tickets-view) - [Quick Help](https://share.hsforms.com/1OjmC62QLQk6RA4kkwR9sOQ2bufb) - - [English](https://info.pixelguru.com/knowledge/mise-en-ligne-de-vos-photos) - [Français - Canada](https://info.pixelguru.com/fr-ca/knowledge/les-photos-ne-supload-pas) English Show submenu for translations - [Contact us](https://info.pixelguru.com/knowledge/kb-tickets/new) - [Customer Portal](https://info.pixelguru.com/tickets-view) - Go To Your Dashboard Go To Your Dashboard How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Care Center](https://info.pixelguru.com/knowledge?hsLang=en) 2. [Support](https://info.pixelguru.com/knowledge/support?hsLang=en) 3. [Pictures issues](https://info.pixelguru.com/knowledge/support?hsLang=en#pictures-issues) # Photos not online (do not upload to my inventory management system) ## My photos taken with Pixel Guru are not in my inventory management system. Before contacting support, please make these checks: 1. Is your stock number AND/OR VIN identical between Pixel Guru and your inventory management system (XMS, D2C, 1-Source, ...)? IF THERE IS A DIFFERENCE BETWEEN YOUR STOCK/VIN ON PIXEL GURU AND YOUR INVENTORY MANAGEMENT SYSTEM, HERE IS HOW TO PROCEED: - GO TO [**WWW.PIXELGURU.COM**](http://www.pixelguru.com) - At the end of the vehicle concerned, click on ![](https://info.pixelguru.com/hs-fs/hubfs/Capture%20d%E2%80%99e%CC%81cran%2c%20le%202023-03-14%20a%CC%80%2010-02-02-png-1.png?width=29&height=24&name=Capture%20d%E2%80%99e%CC%81cran%2c%20le%202023-03-14%20a%CC%80%2010-02-02-png-1.png) - Click on "**Change stock number**" or "**Change VIN code**" ![](https://info.pixelguru.com/hubfs/Eng%20Change%20stock-png.png) - Make the change and press "**Confirm change**" ![](https://info.pixelguru.com/hs-fs/hubfs/Eng%20Confirm%20change%20-png.png?width=283&height=189&name=Eng%20Confirm%20change%20-png.png) - Click on "**Push Online**" ![](https://info.pixelguru.com/hs-fs/hubfs/push%20online-png.png?width=483&height=396&name=push%20online-png.png) - The affected vehicle will be pushed back to your inventory management system. IF the stock number / VIN is the same, check if the creation date in Pixel Guru is **BEFORE** or **AFTER** the creation date of the concerned vehicle in your inventory management system.  IF the creation date in Pixel Guru is **BEFORE**, here is what to do according to your inventory management system: **XMS (360 Agency) / PowerUp (Edealer) / InStock (PowerGo) / 1-Source (Trader) / D2C Media** Click on "**Push Online**"   These steps didn't help, please fill out this [**form**](https://share.hsforms.com/1Xvb4-2aPQvqL415AQnLMLg2bufb)  ⬅️ - [Support](https://info.pixelguru.com/knowledge/support?hsLang=en#main-content) - [Pictures issues](https://info.pixelguru.com/knowledge/support?hsLang=en#pictures-issues) - [Mobile App issues](https://info.pixelguru.com/knowledge/support?hsLang=en#mobile-app-issues) - [Billing issues](https://info.pixelguru.com/knowledge/support?hsLang=en#billing-issues) - [Q&A](https://info.pixelguru.com/knowledge/qa?hsLang=en#main-content) - [General Questions](https://info.pixelguru.com/knowledge/qa?hsLang=en#general-questions) - [The Services](https://info.pixelguru.com/knowledge/qa?hsLang=en#the-services) - [Photography Tips](https://info.pixelguru.com/knowledge/photography-tips?hsLang=en#main-content) - [Photo Tips](https://info.pixelguru.com/knowledge/photography-tips?hsLang=en#photo-tips) - [Perfect Photoshoot](https://info.pixelguru.com/knowledge/photography-tips?hsLang=en#perfect-photoshoot) - [Account Modification](https://info.pixelguru.com/knowledge/account-modification?hsLang=en#main-content) - [Visual Modification](https://info.pixelguru.com/knowledge/account-modification?hsLang=en#visual-modification) - [Account](https://info.pixelguru.com/knowledge/account-modification?hsLang=en#account) - [Wall of Fame / Shame](https://info.pixelguru.com/knowledge/wall-of-fame-shame?hsLang=en#main-content) - [Wall of Shame](https://info.pixelguru.com/knowledge/wall-of-fame-shame?hsLang=en#wall-of-shame) - [Wall of Fame](https://info.pixelguru.com/knowledge/wall-of-fame-shame?hsLang=en#wall-of-fame) - [Tutorial](https://info.pixelguru.com/knowledge/tutorial?hsLang=en#main-content) - [Web Dashboard](https://info.pixelguru.com/knowledge/tutorial?hsLang=en#web-dashboard) - [Mobile App](https://info.pixelguru.com/knowledge/tutorial?hsLang=en#mobile-app) [![Chill listening crop-3](https://info.pixelguru.com/hs-fs/hubfs/Logo-200x200-4.jpg?width=24&height=24&name=Logo-200x200-4.jpg "Chill listening crop-3")](http://www.pixelguru.com) Pixel Guru Help Center Copyright © 2026, Pixel Guru