---
title: Orientation of my camera is not good
description: The camera is not in the right direction when I take pictures in the app.
---

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# Orientation of my camera is not good

## The camera is not in the right direction when I take pictures in the app.

Please check those before opening a ticket :

1. Is the feature "Orientation Locked" activated? If so, deactivate this feature.  
   ![rotation-lock](https://info.pixelguru.com/hs-fs/hubfs/rotation-lock.jpg?width=688&height=389&name=rotation-lock.jpg)

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Fill out this [form](https://share.hsforms.com/1_EyY6EZ9SyS5B4JJ5Wp1bw2bufb).

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