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title: Support | Customer Care Center
description: Step by Step troubleshoot.
---

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1. [Customer Care Center](https://info.pixelguru.com/knowledge)
2. [Support](https://info.pixelguru.com/knowledge/support)

# Support

 Step by Step troubleshoot.

## Pictures issues

- [Photos not online (do not upload to my inventory management system)](https://info.pixelguru.com/knowledge/mise-en-ligne-de-vos-photos)
- [Cutting Error](https://info.pixelguru.com/knowledge/erreur-de-d%C3%A9coupage)
- [How do I push my photos online?](https://info.pixelguru.com/knowledge/how-do-i-push-my-photos-online)
- [Changed the marketing overlay on my photos.](https://info.pixelguru.com/knowledge/changed-the-marketing-overlay-on-my-photos)
- [Is there a way to add extra pictures to a vehicle after the fact or do we have to reshoot the whole car?](https://info.pixelguru.com/knowledge/is-there-a-way-to-add-extra-pictures-to-a-vehicle-after-the-fact-or-do-we-have-to-reshoot-the-whole-car)

## Mobile App issues

- [How do I clear the cache on my phone?](https://info.pixelguru.com/knowledge/how-do-i-clear-the-cache-on-my-phone)
- [Unable to download my photos from my gallery in the application.](https://info.pixelguru.com/knowledge/incapable-de-t%C3%A9l%C3%A9charger-mes-photos-%C3%A0-partir-de-ma-galerie-dans-lapplication)
- [Report a Problem](https://info.pixelguru.com/knowledge/report-a-problem)
- [VIN won't decode?](https://info.pixelguru.com/knowledge/vin-wont-decode)
- [Orientation of my camera is not good](https://info.pixelguru.com/knowledge/orientation-of-my-camera-is-not-good)
- [The app closes by itself](https://info.pixelguru.com/knowledge/the-app-closes-by-itself)
- [Can't access my photo gallery](https://info.pixelguru.com/knowledge/cant-access-my-photo-gallery)
- [My photos do not transfer](https://info.pixelguru.com/knowledge/my-photos-do-not-upload)
- [Login does not work](https://info.pixelguru.com/knowledge/login-does-not-work)
- [Make or model is missing](https://info.pixelguru.com/knowledge/brand-or-model-does-not-exist)
- [Language is not the right one](https://info.pixelguru.com/knowledge/language-is-not-the-right-one)

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## Billing issues

- [Add / change my credit card information](https://info.pixelguru.com/knowledge/how-do-i-change-my-credit-card-information-if-it-has-changed)
- [Error on my invoice](https://info.pixelguru.com/knowledge/error-on-my-invoice)
- [Need my invoice](https://info.pixelguru.com/knowledge/need-my-invoice)

- [Support](https://info.pixelguru.com/knowledge/support#main-content)

    - [Pictures issues](https://info.pixelguru.com/knowledge/support#pictures-issues)
    - [Mobile App issues](https://info.pixelguru.com/knowledge/support#mobile-app-issues)
    - [Billing issues](https://info.pixelguru.com/knowledge/support#billing-issues)
- [Q&A](https://info.pixelguru.com/knowledge/qa#main-content)

    - [General Questions](https://info.pixelguru.com/knowledge/qa#general-questions)
    - [The Services](https://info.pixelguru.com/knowledge/qa#the-services)
- [Photography Tips](https://info.pixelguru.com/knowledge/photography-tips#main-content)

    - [Photo Tips](https://info.pixelguru.com/knowledge/photography-tips#photo-tips)
    - [Perfect Photoshoot](https://info.pixelguru.com/knowledge/photography-tips#perfect-photoshoot)
- [Account Modification](https://info.pixelguru.com/knowledge/account-modification#main-content)

    - [Visual Modification](https://info.pixelguru.com/knowledge/account-modification#visual-modification)
    - [Account](https://info.pixelguru.com/knowledge/account-modification#account)
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    - [Wall of Fame](https://info.pixelguru.com/knowledge/wall-of-fame-shame#wall-of-fame)
- [Tutorial](https://info.pixelguru.com/knowledge/tutorial#main-content)

    - [Web Dashboard](https://info.pixelguru.com/knowledge/tutorial#web-dashboard)
    - [Mobile App](https://info.pixelguru.com/knowledge/tutorial#mobile-app)

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